Privacy Policy

1. Privacy Policy

Last updated: 3rd September 2026

The University of Cape Town Australian Trust (ABN 16 316 957 875), "the Trust", "we", "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

We collect personal information you give us directly, including:

Your name and email address, when you use the contact form or sign up to our mailing list
Your name, contact and payment details, when you make a donation
General technical information about your visit to this site (see Cookies and analytics below)

Donations and payment processing

Donations made through this site are processed by GiveNow (givenow.com.au), an independent third-party payment platform. GiveNow collects and handles your payment details directly — we do not see or store your credit card or bank information. GiveNow passes us the donor information needed to issue a receipt and keep an accurate record of your gift. GiveNow's own privacy policy governs how it handles your payment information.

Why we collect and use your information

We use your personal information to:

Process and receipt your donation, and meet our tax and ACNC record-keeping obligations
Send you Trust news, newsletters and event invitations, where you've asked to receive them (you can unsubscribe at any time)
Maintain an accurate record of our alumni, donors and supporters
Organise and administer events

Disclosure to the University of Cape Town (including overseas)

The Trust exists to support the University of Cape Town (UCT) and its alumni community. Where relevant, we share your name and contact details with UCT's Development and Alumni Department (DAD) in South Africa, so that your record as a UCT alumnus, donor or supporter can be maintained centrally in UCT's Devman database alongside your history with the University.

This means your personal information may be disclosed and stored outside Australia, in South Africa. By providing your information to us, you consent to this overseas disclosure. If you do not want your details shared with UCT in South Africa, contact us at info@ucttrust.org.au and we will keep your information within Australia to the extent that doing so still allows us to process your donation or request.

We do not sell your personal information to anyone, and we do not disclose it to any other third party except as described in this policy or as required by law.

Cookies and analytics

This site uses cookies to analyse website traffic and improve visitor experience. You can control or disable cookies through your browser settings; some parts of the site may not work as intended if you do.

reCAPTCHA

Our contact form is protected by Google reCAPTCHA, to prevent automated spam submissions. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

Security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Access and correction

You can ask us for access to the personal information we hold about you, or ask us to correct it, by contacting us at info@ucttrust.org.au. We will respond within a reasonable time.

Complaints

If you have a concern about how we've handled your personal information, see our Complaints Handling Policy, or contact us directly at info@ucttrust.org.au. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.

Contact us

University of Cape Town Australian Trust
PO Box 785, Avalon NSW 2107
info@ucttrust.org.au

2. Website Terms of Use

Terms of Use

Last updated: 3 September 2026

By using this website (ucttrust.org.au), you agree to these terms.

About this site

This site is operated by the University of Cape Town Australian Trust (ABN 16 316 957 875), a registered charity, for the purpose of informing visitors about our work and enabling donations in support of the University of Cape Town.

Content

The information on this site is provided in good faith for general informational purposes. We make reasonable efforts to keep it accurate and current but make no warranties about its completeness or accuracy. Content on this site (including logos, text and images) belongs to the Trust or is used with permission, and may not be reproduced without our consent.

Donations

Donations made through this site are processed by our third-party payment partner, GiveNow. See our Donation Policy for details. Making a tax-deductible donation does not create any contractual entitlement beyond the receipt of an appropriate tax receipt.

Third-party links and services

This site links to or uses third-party services, including GiveNow (donation processing) and Google reCAPTCHA (spam protection). Your use of those services is governed by their own terms and privacy policies, not ours.

Liability

To the extent permitted by law, the Trust is not liable for any loss or damage arising from your use of this site, including from any inaccuracy in its content or any interruption to its availability.

Governing law

These terms are governed by the laws of New South Wales, Australia.

Changes

We may update these terms from time to time. Continued use of the site after changes are posted means you accept the updated terms.

Contact

info@ucttrust.org.au

3. Complaints Handling Policy

Complaints Handling Policy

Last updated: 3 September 2026

The University of Cape Town Australian Trust welcomes feedback and takes complaints seriously, in line with our obligations as a charity registered with the Australian Charities and Not-for-profits Commission (ACNC).

How to make a complaint

Email info@ucttrust.org.au with "Complaint" in the subject line, including as much detail as you can (what happened, when, and what outcome you're seeking).

What happens next

We will acknowledge your complaint within 5 business days.
A director or the Trust Manager will review the matter and may contact you for more information.
We aim to resolve complaints within 20 business days and will let you know the outcome in writing.

Privacy complaints

If your complaint relates to how we've handled your personal information, see also our Privacy Policy. You can escalate an unresolved privacy complaint to the Office of the Australian Information Commissioner (oaic.gov.au).

Escalation

If you're not satisfied with how we've handled your complaint, you can raise it with the ACNC (acnc.gov.au), which regulates registered charities in Australia.

No retaliation

We will not treat you unfairly for raising a genuine complaint.

4. Donation / Refund Policy

Donation Policy

Last updated: 3rd September 2026

How donations are processed

Donations made through this site are processed securely by GiveNow (givenow.com.au), an independent third-party donation platform. GiveNow handles all payment details; the Trust does not receive or store your card information.

Tax deductibility

The University of Cape Town Australian Trust is endorsed by the Australian Taxation Office as a Deductible Gift Recipient. Donations of $2 or more are tax-deductible for Australian taxpayers. A receipt suitable for tax purposes will be issued for every donation.

Use of funds

Donations support scholarships, bursaries and student-led programs at the University of Cape Town, as described elsewhere on this site.

Errors and refunds

If you believe a donation was made in error (for example, a duplicate transaction or incorrect amount), contact us at info@ucttrust.org.au within 14 days and we will work with GiveNow to arrange a refund where appropriate. Refunds may take GiveNow's own processing time and, in some cases, transaction fees already incurred may not be refundable.

Recurring donations